Social Wall Frequently Asked Questions

Does your Social Wall support Twitter and Instagram? What other social media networks do you support?

Yes, we support both Twitter and Instagram including images from both. Simply input the #hashtag you want to query and we'll curate the posts. @usernames are supported for Twitter but not Instagram (at this time). Currently, any video posts, Instagram Stories, Facebook, and LinkedIn posts are not supported but we're working on it.

What if my crowd members don't use Twitter or Instagram? Can they still post messages and pictures to the Social Wall?

Yes! Your crowd can simply navigate to crowd.live on their mobile device and they can post messages and images via the Crowdpurr web app without needing a Twitter or Instagram account.

Can I practice my Social Wall ahead of my event? Using my friends or colleagues?

Yes! Crowdpurr is designed for you to practice as much as you want in order to learn the platform. We want you to feel comfortable ahead of your actual event. This is why we give you 30 days on every upgrade.

There is no consequence for practice runs. You can practice as much as you want on any Social Wall. You can try out your Social Wall and easily reset it when finished so it's ready to go for another practice run or your actual event. Resetting simply removes all existing crowd responses and puts your Social Wall back in a clean initial state: Ready to start again. It does not remove your Header Message or any added logos, etc. There's no way to "mess up" your Social Wall by practicing. Go ahead and experiment. If in doubt, reset!

To learn how to reset a Social Wall, check out Resetting a Social Wall.

Is it possible to approve, reject, review, and/or edit posts before they appear live on my Social Wall in front of my entire audience?

Yes! Simply enable Post Review and you can approve, reject, or edit ALL incoming posts no matter what the source. Once approved, they will be published on your Social Wall. You can also enable the Auto-Review Text-Responses setting to automatically filter any words that are flagged as profanity.

Does Crowdpurr query for posts in real time? How fast is the Social Wall updated?

Crowdpurr queries about every five minutes for new posts with your specified hashtag. Each query can add up to four tweets/posts per social media site. If you have a lot of "eligible" tweets/posts to be queried, they will publish fairly quickly using these rules.

How long are tweets/posts kept on the Social Wall?

Once published, a tweet or post is kept on your Social Wall forever unless it is deleted or you reset your Social Wall and clear all posts. If you'd like to keep the posts for your own record before removing the Social Wall entirely, feel free to export all of the posts from the Social Wall to keep forever. 

How long can I run my Social Wall?

As long as you'd like. Our Social Walls are designed to run for hours or days. Please note, if you run it for more than 30 days, you'll be charged your plan's monthly renewal charge.

Why isn't my Social Wall populating with posts using my hashtag?

Check the following:

• Did you start your Social Wall?
• Did you enable Twitter and/or Instagram for Posting?
• Did you save a hashtag or username for Twitter and/or Instagram?
• Are you using a really obscure hashtag (e.g. #someconference2017) that has no posts yet?
• Are the posts more than 48 hours old?
• Did you create a test tweet or post using this hashtag to see if it was published to your Social Wall?

If you tried all this and your Social Wall still isn't publishing tweets/posts from Twitter and/or Instagram, email us at [e-mail]

Have another question?

No problem, chat with us below, submit a ticket above, or send us an email.