Social Wall Frequently Asked Questions

Does your Social Wall support Twitter and Instagram? What other social media networks do you support?

Yes, we support both Twitter and Instagram including images from both. Simply input the #hashtag you want to query and we'll curate the posts. @usernames are supported for Twitter but not Instagram (at this time). At this time, Facebook and LinkedIn posts are not supported but we're working on it.

What if my crowd-members don't use Twitter or Instagram? Can they still post messages and pictures to the Social Wall?

Yes! Your crowd can simply ndavigate to crowdpurr.com/post on their mobile device and they can post messages and images via the Crowdpurr web app without needing a Twitter or Instagram account.

Is it possible to approve, reject, review, and/or edit posts before they appear live in my Social Wall in front of my entire audience?

Yes! Simply enable "Post Review" and you can approve, reject, or edit ALL incoming posts no matter what the source. Once approved, they will be published to your Social Wall. You can also enable "Auto-Filter" to automatically sanitize any words that are flagged as profanity.

Does Crowdpurr query for posts in real-time? How fast is the Social Wall updated?

Crowdpurr queries about every two minutes for new posts with your specified hashtag. Each query can add up to four tweets/posts per social media site. If you have a lot of "elegible" tweets/posts to be queried, they will publish fairly quickly using these rules.

How long are tweets/posts kept on the Social Wall?

Once published, a tweet or post is kept on your Social Wall forever unless it is deleted or you reset your Social Wall and clear all posts.

How long can I run my Social Wall?

As long as you'd like. Our Social Walls are designed to run for hours or days. If you run it for more than thirty days, you'll be charged your plan's monthly renewal charge.

Why isn't my Social Wall populating with posts using my hashtag?

Check the following:

• Did you start your Social Wall?
• Did you enable Twitter and/or Instagram for Posting?
• Did you save a hashtag or username for Twitter and/or Instagram?
• Are you using a really obscure hashtag (e.g. #someconference2017) that has no posts yet?
• Did you create a test tweet or post using this hashtag to see if it published to your Social Wall?

If you tried all this and your Social Wall still isn't publishing tweets/posts from Twitter and/or Instagram, email us at [email protected]

Have another question?

No problem, chat with us below, submit a ticket above, or send us an email.